In Illustrator, you can design patterns, complex graphics and work with type. You can learn to design printables fast with the Basic Printable Design Course from Printable Crush. Illustrator is a highly in-depth program, so taking a course is a quick way to learn the basics.
Wording is important when you're writing a letter, especially if you're trying to carefully word a request. If you're looking for financial relief or forgiveness, I have new hardship letters and apology letters. If you simply want to thank someone, there are plenty of new thank you letters.